1. Goods In and Storage
We will receive your goods and cross check them against quantities and check for any damage on arrival. We then logically store them in our clean and well managed 19,000 sq ft warehouse for easy access.
2. Order Processing
When you make a sale our custom order management system collects the data and transfers the information to our warehouse.
3. Pick and Pack
A pick is then created on the system and your goods are retrieved from stock and packed accordingly by our dedicated team. All UK orders placed on your websites by 3pm are picked, packed and shipped that day, guaranteed!
Our system checks delivery addresses and postcodes, so your products reach the right destination every time.
Only 100% pick accuracy is good enough. On the (very) rare occasions we get it wrong, we own up to it, understand why and put things right.
When you entrust your brand to us, your standards are ours. That’s why everything we ship is well presented and suitably packaged. We’ll help you meet your environmental commitments.
The delivery service of packing type has already been determined at the point of setup. We work with some of the most recognised shipping and courier services to guarantee your products will be with your customers in time.
5. Reverse Logistics Returns Processing
We also deal with your customer returns and exchange requests. We will work with you and your customers to make sure any returns are dealt with as smoothly as possible.