fulfillment service

Retailers and Mobile: Where to Improve?

With mobile becoming the channel of choice for shoppers, it is a key area for any business to be successful. M-commerce is indeed booming as a study reveals that half of US shoppers use Amazon mobile app.  And Alibaba also revealed in its 2017 fiscal year statement that mobile revenue for its e-commerce business increased 80% […]

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ecommerce fulfillment

The New Challenge of Size and Fit

If 75% of retailers confirmed that they see engagement as a primary objective to drive future growth, many of them also said they do not have all the data necessary to make it happen. Indeed, 8 in 10 retailers do not have access to the basic measurements of their customers. Such key personal data points […]

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delivery fulfillment

The Future of Delivery: A Challenge for Retailers

In a world with such abundance in terms of choice for shops, it is important to get it right. Indeed, when retailers get it wrong, consumers switch off. 90% of consumers have unsubscribed from retailers’ messages in the last year. And delivery fulfillment is all about personalised, humanist touches. According to Katie McQuaid, director of […]

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order fulfilment

Innovation and the Future of Retail

Today innovation keeps accelerating, from artificial intelligence to virtual reality. 91% of UK online shoppers are now shopping on Amazon so retailers have to keep up with competition. It is time to innovate in order to be different. For over 1 in 3 shoppers, real-time, personalised offers designed especially for them are important. And when asked about why they […]

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ecommerce experience

Customer Service: A Priority for E-Fulfilment

For any business, customer service is a key to success. Unfortunately, recent research revealed that the retail sector received more customer complaints than any other industry in 2016. And this comes with serious consequences, costing retail companies more than £37bn, according to a report from Ombudsman Services. Providing a quality ecommerce experience is very important since there […]

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fulfilment online

Fulfilment and the Challenge of Customer-centricity

Businesses of all sizes have ambitions to put the customer at the heart of everything they do. Customer-centricity is an organising principle within the business that puts the customer’s experience and satisfaction before organisational structures, convenience or legacy. But customer-centricity can affect retailers’ businesses: they have to overcome challenges. Technology, staff skills, organisational structure and […]

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fulfilment solutions

DHL Gives Advice on Cross-Border Ecommerce

With the continual evolution of the ecommerce market, businesses need to rapidly respond to growing online demands. New and international markets are much easier to reach. Research shows that £133bn was spent with online UK retailers last year and there is plenty of room for retailers to grow. The changes in shopping habits present huge opportunities […]

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order fulfilment

Order Fulfilment and Planning for Peak

If retailers today face enormous challenges, it is even worse in times of peak. They have to deliver fast, reliable, 24/7 experiences across multiple devices and they have to get it right immediately. Indeed, Cyber Monday sales rose from £720 million in 2014 to £968 million in 2015. And over £4 billion was spent over […]

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